Returns & Exchanges
At Kenneth Cole Israel, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return or exchange your items within 14 days of receipt, provided they are in their original, unworn condition with all tags attached.
Initiate Your Request
Log into your account or contact our customer service team via email to request a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely place the items in their original packaging, ensuring all designer labels and security tags remain intact and undamaged.
Ship to Our Warehouse
Affix the provided shipping label or send the package via a tracked courier service to our central distribution center in Israel.
Receive Refund or Exchange
Once our quality control team inspects and approves the return, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing